RETURN AND REFUND POLICY

Returns

We are happy to accept returns and ask that customers submit a return request within 30 days of receiving the product. Once we receive a return request, we will provide the mailing address for returning the product(s) to us. All returns must be received at our warehouse in Georgia within 14 days from the return request date.

Refunds on Physical Products

Items returned must be in brand-new condition without any writing, noticeable damage, or wear. Items must also be in the original packaging that the product was received in, including any packaging or bags that protect the product. These are critical to the return process to ensure the product is in a sellable brand-new condition.

Our warehouse will receive all items and inspect them individually. After the inspection, we will email you to notify you that we have received your returned item. Your refund will be processed minus a $10 restocking fee. The credit will then be applied to your credit card or original payment method.

Order Changes

Our warehouse team is very fast, and orders are processed immediately upon receipt. As a result, we cannot change order details once an order is submitted through our shop.

Please double-check your shipping address at checkout before submitting your order. If an order is shipped to the wrong address and requires re-shipment or re-routing, the additional shipping fee will be noted at the time of the request.

Damaged Item

For the fastest resolution, please include a photograph demonstrating any damage to the product. The most optimal pictures are on a flat surface, with the damages clearly displayed.

We use this information to communicate with our plant  and quality control teams to eliminate errors in future production. 

For any questions, please contact us at create@colorisse.com.